Are you ready to grumble?

Last Tuesday, my mp3 player, a Dell DJ, inexplicably died. On the Brooklyn-bound platform of the F train at 14th St to be specific, it froze and the buttons stopped responding. Once I got home I got a paper clip into the reset button, but it was too late. When I tried to turn it on, I just got a "hard-disk problem" message. On Thursday I called tech support and was told that my warranty was out and that replacement parts weren't even available. I was transferred to another department where I was told that it cost more to repair it than a new one cost. There was an unaffiliated website that sold parts but didn't do repairs. So basically their answer was: oh, you're mp3 player broke after you only had it for 13 months? Buy a new one! No thanks. I was so disheartened that I decided to forgo replacing the player immediately.
On Sunday as I sat considering the long hours I faced on the subway without music, I got a call from Dell telling me that this one time they would replace my mp3 player. I'd get it on Tuesday or Wednesday, and all I had to do was send them the old one. Great! Apparently they'd reviewed my profile and decided to right my wrong; it was nice to think that someone was listening.
But now I was faced with the prospect of refilling an empty player. I'd lost my mp3s when my laptop's hard drive had become corrupted and I'd become pretty sick of most of what was on my player anyway. I didn't want to go back to Kazaa (the way I'd filled my player in the first place), but I had kept seeing those ads for the new Napster subscription service. It seemed like a good deal: all the mp3s I could download for a flat monthly fee. I had to wonder what the catch was. I'd looked into Napster last summer and back then their deal was: you buy the mp3, but we own it. There were too many restrictions and the fact that they kept tabs on what I did with the songs was creepy. This time around the math seemed too good: $10,000 for 10,000 songs or $15.00 a month for unlimited songs. So I signed up for a free trial.
Well the first catch was that not all of the songs were eligible for the subscription; some songs, usually a band's biggest hit, were still only available for the usual .99. Plus some bands, most notably The Beatles and Led Zeppelin and a lot of lesser known indie bands were unavailable. Napster blames the license holders: Michael Jackson owns the Beatles' catalogue (he might not molest children, but he molests music!) I just like to think I'm into stuff that is too underground for mainstream Napster. But that's not the biggest problem: the service isn't compatible with my player and I didn't find this out until I tried to transfer songs to my new player. I like to think that I did my homework before signing up and all the ad info pretty clearly stated that the service is for the Dell DJ. It made no mention that it only works for the second generation players. Something about how the service only works with the upgraded firmware, which I can't upgrade my firmware to, because...they want me to buy a new one!
I am offering money for something I can get for free, but it's not enough. Isn't greed one of the seven deadly sins?