If I have learned anything from this experience, its not to lose a phone in a cab. At least I'm not
this guy.
When I called 311, a lovely group of people who will listen to you bitch but not do anything in anyway to help you, I filed a police report and was given the numbers of the two police precincts in New York that collect items lost in cabs. One of which never answers the phone and the other which never seems to have any lost items in their possession
On Saturday, certain I would never see my phone again (RIP) I headed to the Verizon store to see how I could replace it. The customer service rep had told me very helpfully and completely falsely that sometimes Verizon stores carried reburished phones and would give them away to replace lost phones.
First stop, the Verizon store on Union Square, where I was not received like a customer, but more like a crackhead or a subway rat.
"We don't do that," the girl in the store said. "I don't know of any stores in New York that do that," she answered when I asked about a refurbished phone. So what could I do? "You'd have to buy full retail," she said and continued to stand there. How do you expect to sell anyone anything if you don't show them any merchandise?
Second stop, the Verizon store in Circuit City on the other side of Union Square where I was completely ignored for a full half-hour and then told that I would get a better deal on a phone if I went to an independent wireless store. The rational? "the phone service providers don't make money off the phones, only the service." Which wold seem to support Verizon having better priced phones over Sketchy Cellphones down the street, but whatever, but I was soaked and exhausted, so I head off to 14th and 6th.
Third stop, Sketchy Cellphones (name changed to protect complete assholes.) I found the same model as my lost cellphone and was told that it would cost $200.
"But it retails for $180," I said and turned to leave.
"Okay, I'll give it to you for $170."
So I bought it, making losing the cellphone only the second dumbest thing I had done last week. Sketchy asked me I could pay for it in cash, even going so far as to tell me to go across the street to the atm and get cash and he'd waive the tax. While swiping my credit card, he actually answered his phone and had a conversation about how he was living rent free in his apartment by renting out the other rooms. Who would want to live with this douche bag?
When I took it out of the box, there were scratches on it and when I got home, I discovered that the phone was assigned another number and had numbers already stored in it. Plus, I couldn't activate the phone.
The receipt helpfully said no refunds. But I went back to Sketchy, where I was confronted by Muffin-Top. Whose solution was to call Verizon and let me talk to customer service again.
"Look, I don't want this phone. It's used, it has someone else's number on it and it doesn't work with my plan. Take it back."
"You can have a store credit."
"No I want a refund."
At this point I was shaking with rage. I've never been antagonized by store employees before but these gems came out of Muffin-Top's mouth:
"So what, you're just going to stand there for hours?" When I told her I wasn't leaving without a refund.
"Are you just going to stare at me like that?" When I decided to end a volley of "I want a refund." "We don't do that."
"I can't just take money out of the cash register. I have my own expenses." That's not how a refund works, retard.
Finally when I kept demanding she take the phone back, she tossed it off the counter and scribbled a "store credit" on the receipt.
It took a lot of self-restraint not to yell, "you're a fucking piece of shit" when I walked out the door.
I called my credit card to stop payment on the charge, but was told I'd have to wait because the charge was still pending.
Monday though I was on the war path. I filed complaints with both the Better Business Bureau and the NYC Department of Consumer Affairs, both of which offered consolation and a promise to fight the good fight. You're going down, Sketchy.
(Also, the second person I talked to at Verizon gave me a discount on a new cellphone, so I'm back in business. Call Me!)